Testimonials

Reviewed 2 days ago

Home Away From Home

We have been coming to Pigeon Forge for 37 yrs once or twice a year. The first 20 to 24 yrs we would always try a new Motel/Hotel each time we came down. About our 25th year we stayed across the road from the Plaza...More

Thank Caroline R

Hotel's Favorite

tnt2186

114

Reviewed December 22, 2017 via mobile

Wow what a place

I tell you right now there’s one the best places we have ever stayed with me coming up to pigeon forge/Gatlinburg For over 32 years and with Dacia ocean of a honeymoon place which was the summit this was the best hospitality beautiful to me...More

 

 

2  Thank tnt2186

Response from Michael S, General Manager at Best Western Plaza Inn
Responded January 5, 2018

Great Review! Thanks for the wonderful compliments. I will pass on this review to the rest of the staff. We will continue to strive to to make your future experiences here as good or better than this one. Thanks for choosing Best Western Plaza Inn...More

Angela J

Durham, United Kingdom

6329

Reviewed 4 days ago via mobile

Great stay

Stayed here to visit Dollywood. Right next to the Dixie Stampede. Rooms were a great size for a family of 4 and staff were friendly and helpful. We were here for 3 nights and kids made use of pool. If we came to Pigeon Forge...More

Thank Angela J

Response from Michael S, General Manager at Best Western Plaza Inn
Responded 2 days ago

Thanks for your review! Its wonderful to hear you had a great experience with us. Glad to see you were able enjoy some of the amenities our hotel has to offer. Thanks for choosing Best Western Plaza Inn and we look forward to seeing you...More

Brian H

1

Reviewed 3 days ago

Stolen property

My stay at this hotel was going well until some of my things were taken from my room while i was out. Fortunately, I purchased a new wallet and moved all my important items in to the new one. My old wallet, and a few...More

Thank Brian H

Response from Michael S, Manager at Best Western Plaza Inn
Responded yesterday

I apologize you didn’t have a good experience with us. The representative from the hotel that reached out and called you is in management. She has worked for this company for more than 20 years. She and I spoke to the staff members that were...More

Hope619

Atlanta, Georgia

97

Reviewed 1 week ago

customer service was excellent and room was warm and inviting

It was a very nice room with a fireplace. We just flipped the switch and got cozy. We were celebrating my daughters 14th birthday and the staff went above and beyond to get us plates and forks so we could finish the celebration in our...More

1  Thank Hope619

Response from Michael S, General Manager at Best Western Plaza Inn
Responded 2 days ago

Thanks for the great review! Happy belated birthday to your daughter! I hope she had a wonderful 14th! Thanks for choosing Best Western Plaza Inn for accommodations. We look forward to seeing you all again.